Here at MY JEWEL STORY, we strive to make every piece of personalized jewelry as precious and as beautiful as the moment it commemorates. But if you feel that your item has arrived damaged or has an error, please let us know immediately. We want to hear from you and will do everything possible to rectify the situation. To get in touch with us concerning a return or cancellation, please email us at


New, unworn non-personalised items can be returned to MY JEWEL STORY within 7 days of delivery. Please note that all our personalized and made to order items are one-of-a-kind, hence they are not returnable or cancellable as we start the production as we receive the order.

All international orders are Non-Returnable.


Once your order has been submitted, we immediately begin the process of production of your items. If you would like to cancel your purchase, you can do so any time after placing the order, this only applies to non-personalised items. To cancel your order, please go to your order section and just click cancel. All cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 14 business days from the day your refund was approved to be received by your bank.

MY JEWEL STORY reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact us on